A support line that answers in your customers' own language.
Calls, WhatsApp, Messenger, Instagram, SMS, email and web chat, answered day and night in five languages. Anything that needs a person reaches your staff with a ticket already open.
It speaks the way your customers speak.
Callers choose their language by voice, and known customers are greeted in the one they used last. Your staff read every word in English.
Good morning.
Thanks for calling. How can I help?
What your staff read · transcript with English translation
ENThanks for calling. How can I help?
Listen in on a real-shaped call.
A customer reports a suspicious call, in Hausa. Watch what the receptionist does, and what your team receives.
- 1Rings in
- 2Notice and language
- 3Listens
- 4Answers
- 5Hands over
- 6On the record
Example bank
Demo call
However they reach you, it lands in one place.
Pick a channel. Its message arrives in your inbox already classified, routed to the right team and on the clock.
Example inbox
LiveAbeg, my card never reach. E don pass one week.
WhatsApp · Card services
Complaint4 hCaller reported someone asking for their OTP
Phone · Fraud desk
Fraud15 min
Sorted on arrival
Fraud, complaint, request, enquiry, account opening or feedback, decided before anyone opens it.
Timed and escalated
Each team queue has its SLA. Tickets close to breach rise to the top and escalate.
Customers kept informed
A reference number goes out at once; a satisfaction survey follows every resolution.
A phone line that answers straight away.
The receptionist takes every call at once. Your agents pick up only what needs a person, from a softphone in the browser.
Live calls
Example bank · supervisor view
- AI answering
Caller · Hausa
- With Ngozi (agent)
Caller · Pidgin
- AI answering
Caller · Yoruba
- Booked 14:30
Callback · English
Clear through the noise
Background noise is filtered out first, then the caller's words are transcribed in their own language.
Live hand-off
Fraud, a complaint or a request for a person passes the call to a free agent with the ticket already open.
Supervisors in the room
Watch every live call, listen in quietly, or take over with one click.
Callbacks, not hold music
If nobody is free, the receptionist books a callback and your team sees it in the queue.
It answers from what you approved, and hands over to a person when it can't.
Answers come from your bank's own knowledge base. When customers ask something it doesn't cover, you see it in a report and add the answer.
Knowledge base
Your answers, your words
- Branch hours and locationsApproved
- Account opening requirementsApproved
- Card replacement stepsApproved
- Charges and feesApproved
Knowledge-gap report
What customers asked that it couldn't answer
- Can I use my debit card in Ghana?23×
- What time does the Wuse branch close on Saturday?17×
- How long does a dormant account take to reactivate?11×
Illustrative example
AI drafts, people send
Every email checked by a person
Draft reply · CG-2040
Dear Mr Bello, thank you for your patience. Your replacement card has been dispatched to your branch…
It knows who's calling, not what's in their account.
Known customers are greeted by name and title, in their language. Banking data is refused, so it never sits in the directory at all.
Incoming · known customer
Ẹ káàárọ̀, Chief Adeyemi.“Good morning, Chief Adeyemi.” Illustrative example.
Holds
- Name and title
- Preferred language
- Phone and email (masked)
- Past tickets
Refuses
- Account balances
- Account numbers
- BVN
Plugs into your CRM. Reports for your compliance team.
Every conversation syncs to the customer record you already use, and the reports your compliance team needs are built in.
- Tickets become cases
- Notes added as the conversation goes
- Callers matched to contacts
- Changes in the CRM flow back
Cases and Contacts
MicrosoftDynamics 365
Ready connector- Tickets become cases
- Notes added as the conversation goes
- Callers matched to contacts
- Changes in the CRM flow back
Cases and Contacts
- Tickets become cases
- Notes added as the conversation goes
- Callers matched to contacts
- Changes in the CRM flow back
Cases and Contacts modules
- Tickets become cases
- Notes added as the conversation goes
- Callers matched to contacts
- Changes in the CRM flow back
Any REST API behind your gateway
Reports
Built in, not bolted on.
- 01
CBN complaints register
A running register of customer complaints, to support your CBN reporting.
- 02
Knowledge-gap report
The questions customers asked that your knowledge base doesn't answer yet.
- 03
Trend and spike alerts
You hear about it when one kind of complaint or fraud call starts to rise.
- 04
Scheduled exports
CSV, Excel and PDF, emailed to the people who need them on the schedule you set.
Connects to your channels and CRM · runs on AI and voice providers you can choose from
- Messenger
- Salesforce
- Dynamics 365
- Zoho CRM
- Messenger
- Salesforce
- Dynamics 365
- Zoho CRM
- Spitch
- ElevenLabs
- Deepgram
- Anthropic
- YarnGPT
- Spitch
- ElevenLabs
- Deepgram
- Anthropic
- YarnGPT
Integrates with your systems, on your terms.
In-house CRMs behind your API gateway connect through a REST connector your team configures; the major CRMs connect out of the box.
- Configured in the admin console, no custom code on your side
- HTTPS only; API key, bearer, basic or OAuth2 client credentials, with optional mutual TLS
- Idempotent case creation, so a retry never makes a duplicate
- Contact lookup by phone or email to link the right customer
- Ready connectors for Salesforce, Dynamics 365 and Zoho CRM
{ "baseUrl": "https://esb.yourbank.example/crm/v1", "auth": { "type": "oauth2_client_credentials", "tokenUrl": "https://esb.yourbank.example/oauth/token" }, "mtls": true, "endpoints": { "createCase": { "method": "POST", "path": "/cases" }, "updateCase": { "method": "PATCH", "path": "/cases/{remoteId}" }, "getCase": { "method": "GET", "path": "/cases/{remoteId}" }, "lookupContact": { "method": "GET", "path": "/customers?phone={phone}" } }}Example configuration and payloads. Field names follow your own mapping.
On your servers, under your name.
The system and its records run in your environment, carry your brand, and upgrade only when your team says so.
- 01
Install
On your own servers with Docker or Kubernetes. Offline installs are supported.
- 02
Brand it
Your bank's name, logo and colours, for customers and staff alike.
- 03
Load your knowledge
Your approved answers, your teams and queues, your SLA targets.
- 04
Go live
Point your support line and channels at it. Your staff work from the browser.
- 05
Upgrade safely
Guided upgrades with signed releases, and one-step rollback if you need it.
Banking is where we started.
The same receptionist, with the same languages and the same inbox, can be configured for any organisation that answers customers.
Insurance
Claims status, policy questions, renewals.
Telecoms
Plans, top-ups and fault reports, at any hour.
Hospitals
Appointments, directions and opening hours.
Government services
Forms, fees and office hours, in local languages.
Questions from support and IT teams.
Your demo
Hear it answer your questions.
Every walkthrough is built around your organisation: your questions, your languages, your environment.
- 1
Your customers' questions
Send us the questions your line gets most and hear them answered live.
- 2
Your languages
Hear it move between English, Pidgin, Yoruba, Igbo and Hausa.
- 3
Your servers
See how it installs and upgrades, and exactly where your data goes.