Cre8tiveGene's AI receptionist answers your bank's calls and messages in English, Pidgin, Yoruba, Igbo and Hausa, day and night. It runs on your own servers and never touches accounts or money.
Audio not playing? Email info@cre8tivegene.com for a recorded sample.
Example bank
Customer line · AI receptionist
AI · Yoruba
Ẹ káàárọ̀. Ẹ ṣeun fún pípè. Báwo ni mo ṣe lè ràn yín lọ́wọ́?
EN · Thank you for calling. How can I help you?
We start with banks. The same approach works wherever people need clear answers, in their own language, with a person ready to step in.
Where we startAnswer customers on calls and messages in five languages, on your own servers.
Claims status, policy questions and renewals, with a person for anything sensitive.
Plans, top-ups and fault reports, at any hour.
Appointments, directions and opening hours.
Forms, fees and office hours, in local languages, with accountability built in.
Not sure where you fit? Tell us what your customers ask most.
Talk to usCallers choose their language by voice. Your staff read every transcript in English.
Good morning
Thanks for calling. How can I help?
EN · Thanks for calling. How can I help?
One team for the receptionist your customers talk to, the custom AI behind your operations, and the governance that lets you prove it is safe.
Calls, WhatsApp, Messenger, Instagram, SMS, email and web chat in one inbox. The AI answers in five languages and hands the rest to your staff with a ticket.
Card not received after 10 days
Phone · Hausa
Someone called asking for my OTP
How do I open a savings account?
Custom assistants, voice agents and automation, built and deployed by the team behind our receptionist.
Explore AI solutionsAI governance, technology compliance assessments and ISO certification readiness, so you can show regulators how you use AI.
Explore GRC & complianceSix steps, every call, in every language. Your staff only pick up what needs a person.
Your support number rings straight into the call engine on your own servers.
Your AI and recording notice plays first. Callers pick their language by voice; known customers go straight in.
Background noise is filtered, then the caller's words are transcribed in their own language.
Answers come from your bank's own approved content. Card numbers, PINs and OTPs are hidden before the AI ever sees them.
“my card number is [card hidden]”
Fraud, a complaint, or a request for a person: it opens a ticket and passes the call to a free agent, or books a callback.
Recording, transcript with English translation, summary and ticket join the customer's record and sync to your CRM. The SLA clock starts.
Calls, WhatsApp, Messenger, Instagram, SMS, email and your website chat arrive in one place, already sorted and assigned.
Inbox · all channels
Sorted by AISomeone called asking for my OTP
FraudCG-2041 · Phone · Hausa · Fraud desk
14 min left
Card not received after 10 days
ComplaintCG-2040 · WhatsApp · Card services
3 h left
Do you have a branch in Ibadan?
EnquiryCG-2039 · Instagram · Answered by AI
Resolved
How do I open a savings account?
Account openingCG-2038 · Email · Accounts team
1 day left
Every conversation becomes a ticket: fraud, complaint, request, enquiry, account opening or feedback.
Each category goes to its team queue, then to the next free agent, with an SLA clock that escalates.
Reference numbers go out automatically, and a satisfaction survey follows every resolution.
Connects to your channels and CRM · runs on AI and voice providers you can choose from
A support channel, not a banking agent. It runs inside your walls and stays away from accounts and money.
What it does with every request
LiveCallerWhat time does the Ikeja branch open on Saturday?
AnsweredFrom your approved knowledge base
CallerWhat's my account balance?
RefusedNo access to core banking · passed to staff
WhatsAppMy card number is card hidden
HiddenRemoved before the AI, storage or staff see it
CallerSend ₦50,000 to my brother
RefusedIt cannot move money
Docker or Kubernetes, including offline installs.
It never reads balances or moves funds.
Card numbers, PINs and OTPs removed first.
Contact details masked; each reveal recorded.
Admin, Supervisor, Agent, Auditor, System Admin.
Signed, with a software bill of materials.
We assess, close the gaps and prepare you for certification, so your board and your regulator can see how AI is governed.
How we work
Your questions
Answered in the languages your customers use
Send us the questions your customers ask most, and hear the receptionist answer them.
Book a demo
A walkthrough on your own customer questions, in the languages they speak, on a system that never leaves your building.
Example bank
Customer line · AI receptionist
AI · Yoruba
Ẹ káàárọ̀. Ẹ ṣeun fún pípè. Báwo ni mo ṣe lè ràn yín lọ́wọ́?
EN · Thank you for calling. How can I help you?
